Help and FAQ

In this section, you’ll find answers to the most frequently asked questions about the functioning of OwlKids-Stories. If you don’t find the answer to your question, please don’t hesitate to contact customer service.

How does it work?

1) Subscribe on the OwlKids store’s website: http://shop.owlkids.com

Once subscribed, you’ll receive an email confirmation for your order.

2) Use your Milan online account to log into the My Library section of either the OwlKids website using either a Mac or PC, or the OwlKids-Stories mobile application on an iPad.

The iPad application is downloadable for free in the AppStore at this address:

https://itunes.apple.com/us/app/owlkids-stories/id969096278?mt=8

Thanks to your personal online account, that you created or used when subscribing, you’ll have access to all the eBooks in your personal library at any time, whether on the web or iPad (purchase synchronization). To learn more about the OwlKids online account, please see the “How can I create an OwlKids online account?” question.

Where can I buy OwlKids eBooks?

You can subscribe to OwlKids in the OwlKids online store (http://shop.owlkids.com).

How can I create an OwlKids online account?

The OwlKids online account is created by associating an email address with a password.

If you are not already an OwlKids client, you will create your account when you purchase OwlKids eBooks.

If you already have an OwlKids client account and you used it to subscribe, use that account to log into the OwlKids website or the OwlKids-Stories iPad application.

What is the Milan online account used for?

It is used to synchronize your library: all the issues in your subscription are linked to the account you use or create when you subscribe. By using this account to log into the OwlKids website or iPad application, you’ll have access to all the issues linked to your subscription.

On what devices can I read my issues?

You can read them on:

- a Mac or PC computer through the OwlKids website
- an iPad through the OwlKids-Stories mobile application, which is downloadable for free in the AppStore at this address: https://itunes.apple.com/us/app/owlkids-stories/id969096278?mt=8

I’ve forgotten my password

To create a new password, click on the “Forgot your password?” link at the bottom of the login form. Enter the email address for your OwlKids online account and you’ll receive a message at that address inviting you to click on a link to create a new password.

I can’t connect to the website

The following message appears after submitting the login form:

“Incorrect password”
To create a new password, click on the “Forgot your password?” link at the bottom of the login form.

“No OwlKids-Stories purchase can be found for your account”

If you are already an OwlKids client, you have an account. However, if you have not already bought eBooks with this account, you cannot access your library.

If you have already bought eBooks, make sure that you correctly enter the email for the account that you used or created when subscribing in the OwlKids store.

If you still cannot log in, please contact customer service.

I cannot seem to read my books on my web browser

You’re using a Mac or PC computer

The Flash Player plugin must be installed. Verify that it is properly installed on your computer by visiting the Adobe support platform at this address: https://helpx.adobe.com/flash-player.html

If the installation or reinstallation of the plugin does not resolve the problem, we suggest using the Google Chrome web browser in which the Flash Player is pre-installed: click here to install it.

If you still cannot see your content, please contact customer service.

You’re using your iPad’s web browser

It is not possible to install the Flash Player plugin on an iPad, which is why, when launching the web reader, a message invites you to download and open the OwlKids-Stories iPad application.

Identify yourself with your OwlKids online account to have access to all the OwlKids-Stories content to which your purchase entitles you.

You’re using your Android tablet’s web browser

The version of the Flash Player plugin installed on this type of device does not allow you to read content in their web reader, which is why, when launching the browser, a message invites you to log in with a Mac or PC computer.

I bought my eBooks in the OwlKids store. How can I read my issues in the iPhone/iPad application?

Download the OwlKids-Stories iPad application for free from the AppStore at this address: https://itunes.apple.com/us/app/owlkids-stories/id969096278?mt=8

hen log in with your OwlKids online account. To learn more about the OwlKids online account, please see the “How can I create an OwlKids online account?” question in this FAQ section.

Why, when I use my iPad’s Safari web browser, am I being asked to download or open the OwlKids-Stories application in order to see my content?

To read your content in the OwlKids-Stories web reader, the Flash Player plugin must be installed in your web browser. However, this installation is not possible on an iPad. This is why, when launching the web reader, a message invites you to download and open the OwlKids-Stories iPad application. Identify yourself with your OwlKids online account to access all the OwlKids content to which your subscription entitles you.